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The Delivery services we use are Royal Mail next day delivery which guarantees delivery before 1.00 pm, and we also use a 24 hour Courier for orders larger than a couple of purchases. We will arrange what day is best to send after the auction so you can be available.

Fish are sent with great care and are in great condition when packed, they will come with a 24 hour heatpack and are double bagged for extra security.

Pure oxygen is added to the bag.

We can combine shipping costs for other fish as well. When using a 24 hour courier you can purchase as many fish as you wish with no extra delivery charge other than the initial payment you make for postage.

If you purchase just one or two auctions we will usually use Royal mail next day delivery.

We can assure you we make no profit from postage and only charge what is best for the fish to reach you in the best order.


It is the buyers responsibility to be home when the fish arrive after agreeing the shipping date.

 

DOA Policy On rare occasions fish will arrive to you dead on arrival (DOA).
If this does happen then we will require a photograph of the dead fish within one hour of delivery.
Delivery times are sent directly to us from the recorded courier tracking. It will be at our discretion if we should send a replacement/credit note or refund, this will be on a pro-rata basis and EXCLUDES ALL SHIPPING COSTS. COST OF FISH ONLY WILL BE REFUNDED AT OUR DISCRETION.

 

Local pickup from our tropical fish shop is always preferred, we are open 9am - 5pm every day, located

unit 19,
e-net park
mill road ind est
linlithgow bridge
eh497sf